Keeping IoT devices running during the rough and tumble of an industrial site isn't easy. The right tools and people are essential.
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Datanow's IoT connector technology incorporates 20 years running in industrial conditions
During that time we've discovered what's critical and what's just vanity. Trusted electricians and technicians equipped with the information and backup they need is essential. Things will go wrong, getting to the bottom of it is essential to keep building your valuable dataset.
"A known process to work through anything that happens at any time is key. The system may not have an issue until 24 months after installation. That's when a good process and tools matter."
– Lorem Ipsum, Dolor Sit Amet
Firstly, meaningful alerts with follow-on actions let you know about an issue before there's loss of data. Selected support technicians get this alert and can start the process.
SiteLink gets a snapshot of all IoT devices across a site to give quick situational awareness and pinpoint how widespread an issue is.
DeviceLink provides any onsite electrician with the ability to find out information about devices which have lost internet connectivity. You'll quickly know which area has failed.
A unique "Request call now" button allows you to get immediate backup from an on-call technician while you're there with a device. Expect a phone call within 15 minutes of requesting help.